Prediction #3 – The Invasion of Chatbots
Chatbots have become the most visible and even intelligible part of the presence of artificial intelligence (AI) in 2017.
These programs are increasingly integrated with messaging applications, such as Messenger. They can simulate a conversation with one or more humans by voice or text exchange. The word “simulate” is appropriate because despite the promise, there is still much to do for all this to reach the degree of sophistication expected. The replacement of business customer service by these “robots” will not happen tomorrow.
That said, chatbots can already set repetitive tasks for companies (Example: search schedules, answers to frequently asked questions, etc.).
In 2018, we predict that in a context where the number of active users of messaging applications is now outpacing those of social networks, the Chatbots invasion will be upon us.